How do I unarchive my MT5 Trading Account?
To unarchive your MT5 trading account, simply click the link provided in the email sent to you 24 hours before your account was archived. The email includes everything you need to quickly initiate the unarchiving process.
Alternatively, you can send a message to our AI assistant in the live chat, and it will unarchive it for you. Just type "I want to unarchive my account".
Pro Tip: Can’t find the email? Don’t worry! See the next section for more help.
What if I cannot find the email or forgot my Trading Account number?
To locate the email, search your inbox for the subject line: "Notice: Account will be archived." If you’re still having trouble or forgot your Trading Account number, here’s how we can help:
Contact our support team
Chat with us instantly: Use our Chatbot System at the bottom-right corner of our website.
Our team is here to help you retrieve your Trading Account number and seamlessly reactivate your account.
How long does it take to unarchive my trading account?
Once you submit your request, our team will process it within 24 hours. We aim to make it quick, but in some cases, processing times may vary depending on the volume of requests.
Rest assured, we prioritize getting you back to trading as quickly as possible!
Can I still access my account while it is archived?
While archived, your account will be temporarily inaccessible. This means you won’t be able to log in, view it in the client portal, or perform trading activities.
Good news: As soon as your account is unarchived, you’ll regain full access to all trading features.